Privacy Policy

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

1. Introduction and Who We Are

Welcome to Mod Pizza. We are a food service business operating in the United States, committed to protecting the privacy and security of our customers, website visitors, and all individuals who interact with our digital platforms and physical locations. This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant consumer protection regulations.

Throughout this document, the terms "we," "us," "our," and "Mod Pizza" refer to the company operating under that name. The term "you" or "your" refers to any individual who accesses our website, uses our services, or otherwise interacts with us.

1.1 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided above. We are committed to responding to all privacy-related inquiries in a timely and professional manner.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at goodmodpizza.click
• Online ordering systems and food delivery platforms we operate or partner with
• Email communications, newsletters, and marketing messages
• Loyalty programs, promotional campaigns, and contests
• Customer service interactions, whether online, by phone, or via email
• Any other digital tools, applications, or platforms we make available to our customers

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit through links on our site.

3. Information We Collect

We collect various categories of personal information to provide our food services, improve your experience, and comply with legal obligations. The categories of information we collect include the following:

3.1 Personal Identification Information

When you interact with our website or services, we may collect the following types of personally identifiable information:

• Full name — used to personalize your experience and process orders
• Email address — used for order confirmations, account management, and marketing communications
• Phone number — used for order updates and customer service purposes
• Billing and shipping address — used to process delivery orders and verify payment
• Date of birth — collected when age verification is required or for loyalty program enrollment
• Username and password — created when you register for an account on our platform

3.2 Payment and Transaction Information

When you make a purchase through our website or ordering platform, we collect transaction-related information. Please note that full payment card details are processed by our third-party payment processors, who maintain their own security and compliance standards. We may retain limited transaction information such as:

• Last four digits of your payment card
• Transaction amounts and order totals
• Order history and purchase records
• Billing address associated with your payment method

3.3 Usage and Behavioral Data

We automatically collect information about how you interact with our website and digital services. This includes:

• Pages visited, links clicked, and features used on our website
• Time and duration of your visits
• Search queries entered on our platform
• Items added to your cart, saved to favorites, or ordered previously
• Referring website or URL that directed you to our site
• Frequency of visits and session patterns

3.4 Device and Technical Information

We collect technical information from the devices you use to access our services, including:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers and advertising identifiers
• Language preferences and time zone settings

3.5 Location Data

With your consent, we may collect precise or approximate location data to help you find nearby Mod Pizza locations, facilitate delivery services, or personalize your experience. You may disable location sharing through your device settings at any time without affecting your ability to use most of our services.

3.6 Communications and Feedback

When you contact our customer service team, submit feedback, leave reviews, or participate in surveys, we collect the content of those communications. This may include dietary preferences, complaints, compliments, and other information you voluntarily provide.

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For a detailed explanation of our use of cookies, please refer to Section 9 of this Privacy Policy.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Management

• Processing and fulfilling your food orders, whether for pickup, dine-in, or delivery
• Creating and managing your account on our platform
• Sending order confirmations, receipts, and status updates
• Handling returns, refunds, and customer complaints
• Providing customer support and resolving disputes

4.2 Personalization and User Experience

• Remembering your preferences, saved orders, and favorite menu items
• Providing personalized menu recommendations based on past orders
• Customizing our website interface to suit your preferences
• Enabling loyalty program features and rewards tracking

4.3 Marketing and Promotional Communications

With your consent or as permitted by applicable law, we may use your information to:

• Send promotional emails, newsletters, and special offers
• Notify you of new menu items, seasonal specials, and limited-time promotions
• Deliver targeted advertising on third-party platforms based on your preferences
• Administer contests, sweepstakes, and loyalty reward campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

4.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and service performance
• Identifying and resolving technical issues on our platform
• Conducting internal research and quality assurance
• Improving our menu offerings, pricing, and service delivery
• Generating aggregated, anonymized reports for business intelligence

4.5 Legal and Compliance Obligations

• Complying with applicable federal, state, and local laws and regulations
• Responding to legal processes, court orders, or government inquiries
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security breaches, and illegal activity
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public

5. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted partners and service providers in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our business. These service providers may have access to your personal information only to the extent necessary to perform their services on our behalf. Categories of service providers include:

• Payment processors — to securely handle payment card transactions
• Delivery and logistics partners — to fulfill delivery orders
• Cloud hosting and IT service providers — to store and process data securely
• Email and marketing platforms — to send communications on our behalf
• Analytics providers — such as Google Analytics, to analyze website usage
• Customer relationship management (CRM) systems — to manage customer interactions

All service providers are contractually obligated to maintain the confidentiality and security of your information and may not use it for any purpose other than providing services to us.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities or law enforcement agencies
• Enforce our legal rights or defend against legal claims
• Prevent imminent harm to any person's safety or security

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website if such a transfer occurs and if the new entity's privacy practices differ materially from this policy.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for us to do so, such as when participating in co-branded promotions or partnering programs.

6. Data Security

Protecting your personal information is a top priority at Mod Pizza. We have implemented a comprehensive set of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data stored in our databases
• Firewalls, intrusion detection systems, and regular vulnerability scanning
• Access controls and authentication protocols limiting data access to authorized personnel only
• Regular security audits and penetration testing

6.2 Administrative Safeguards

• Employee privacy and security training programs
• Role-based access controls ensuring staff can only access data necessary for their job functions
• Strict vendor management and data processing agreements
• Incident response plans for data breach detection and notification

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing a straightforward process for exercising them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Rights Available to All U.S. Users

Regardless of your state of residence, we provide the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may update or correct inaccuracies in your personal data through your account settings or by contacting us.
• Right to Deletion: You may request that we delete your account and associated personal data, subject to legal retention requirements.
• Right to Data Portability: Where technically feasible, you may request your data in a portable, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of promotional communications at any time without affecting your ability to use our services.

7.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us using any of the following methods:

• Email: [email protected]
• Website: goodmodpizza.click

We will verify your identity before processing your request to protect your privacy and security. We will respond to verified requests within 45 days. If we require additional time, we will notify you and may extend our response period by an additional 45 days as permitted by applicable law. We do not charge a fee for processing privacy rights requests unless requests are excessive or repetitive.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When data is no longer required, we securely delete or anonymize it in accordance with industry best practices and applicable legal requirements.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize returning users and remember your preferences.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including login authentication, shopping cart functionality, and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as saved menu customizations and language preferences.
• Analytics Cookies: Help us understand how visitors use our website by collecting aggregated usage data. We use tools such as Google Analytics for this purpose.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These may involve third-party advertising networks.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use, please refer to our full Cookie Policy available on our website.

9.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our website does not currently change its data collection practices in response to DNT signals. We will update this section if our practices change.

10. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and do not knowingly solicit or collect personal information from children under 13 years of age. If you are under 18, please do not use our website or submit any personal information through our services without the supervision of a parent or legal guardian.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. International Data Transfers

Mod Pizza is based in and primarily operates within the United States. All personal information we collect is processed and stored on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and providing us with your personal information, you consent to the transfer of your data to the United States as described in this Privacy Policy. We take appropriate safeguards to ensure that such transfers comply with applicable legal requirements and that your information remains protected in accordance with this policy.

If you are a resident of a jurisdiction with specific data transfer requirements, please contact us at [email protected] to discuss how your data is handled.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery services, or other external applications. These third-party sites operate independently of Mod Pizza and are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of any third-party websites. We strongly encourage you to review the privacy policies of any external sites you visit through links on our platform.

We may also integrate third-party services directly into our platform, such as:

• Social media login features (e.g., login with Google or Facebook)
• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Payment processing services
• Mapping and location services

When you use these integrated services, your information may be shared with and governed by the privacy policies of those third parties.

13. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following specific disclosures under the CCPA/CPRA and the California "Shine the Light" law (California Civil Code Section 1798.83):

13.1 Categories of Personal Information Collected

We have collected the following categories of personal information from consumers in the past 12 months:

• Identifiers (name, email address, IP address, account username)
• Commercial information (purchase history, order preferences)
• Internet or electronic network activity information (browsing history, session data)
• Geolocation data (approximate or precise location)
• Inferences drawn from personal information to create a profile about a consumer

13.2 Purposes for Collection

Personal information is collected for the business and commercial purposes described in Section 4 of this Privacy Policy, including service provision, marketing, analytics, and legal compliance.

13.3 Non-Discrimination Statement

We will not discriminate against you for exercising any of your rights under the CCPA/CPRA. This means we will not deny you goods or services, charge you different prices, provide a different level of service quality, or suggest that you may receive a different price or level of service as a result of exercising your privacy rights.

14. How to File a Privacy Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can work to resolve your concern.

14.1 Internal Complaint Process

To file a privacy complaint with us, please send a detailed description of your concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

Please include your full name, contact information, a description of the issue, and any relevant documentation. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

14.2 Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the relevant regulatory authority. Depending on your state of residence, this may include:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website at goodmodpizza.click with a new "Last Updated" date
• Sending an email notification to registered users at the email address on file
• Displaying a prominent notice on our website homepage for a reasonable period

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Accessibility

We are committed to making this Privacy Policy accessible to all individuals. If you have difficulty reading or understanding this policy due to a disability, language barrier, or other reason, please contact us at [email protected] and we will do our best to provide the information in an alternative format or assist you in understanding the content.

17. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing all privacy inquiries promptly and transparently.

When contacting us about a privacy matter, please provide as much detail as possible about your inquiry or request, including your name, contact information, and a clear description of the issue. This will help us respond more efficiently and accurately.

This Privacy Policy was last reviewed and updated on July 18, 2026. All prior versions of this policy are superseded by this document.