Refund Policy

At Mod Pizza (operated via goodmodpizza.click), we are committed to ensuring that every customer has a satisfying experience with our food and services. We understand that situations may arise where a refund or exchange is necessary. This Refund Policy outlines your rights, the conditions under which refunds are granted, and the procedures you must follow to request one. Please read this document carefully before placing an order.

This policy applies to all orders placed through our website goodmodpizza.click and any affiliated ordering platforms. By placing an order with us, you agree to the terms set forth in this Refund Policy, in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act.

1. Our Commitment to Customer Satisfaction

We take pride in the quality of every pizza and food item we prepare. Our goal is to deliver fresh, accurately prepared, and delicious food to every customer. However, we recognize that errors can occur — whether in the preparation of your order, delivery, or billing — and we are dedicated to making things right when they do.

If you are unsatisfied with your order for any legitimate reason covered by this policy, we encourage you to contact us as soon as possible so we can resolve the issue promptly and fairly.

2. Eligibility Conditions for Refunds

Refunds may be granted under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered (e.g., wrong toppings, wrong size, wrong pizza type).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food you received was visibly spoiled, undercooked, overcooked, or otherwise unfit for consumption.
• Duplicate Charges: You were charged more than once for the same order due to a billing error.
• Order Not Delivered: Your delivery order was not received, and the delivery was confirmed as failed or undelivered by our records.
• Allergic Reactions or Special Dietary Violations: If you clearly specified dietary restrictions or allergen concerns during checkout and your order was prepared in violation of those specifications, you may be eligible for a refund. Note: We strongly recommend that customers with severe allergies contact us directly before ordering.

To be eligible for a refund, you must meet the following general conditions:

• Your refund request must be submitted within the timeframe specified in Section 3 below.
• You must provide sufficient evidence (such as photos, order confirmation, or a detailed description) to support your claim.
• The issue must be reported to us in good faith and must not be the result of customer error (e.g., incorrect address provided by the customer).

3. Timeframes for Refund Requests

Time is of the essence when it comes to food-related refund claims. Please note the following deadlines:

We strongly advise customers to inspect their orders upon receipt and contact us immediately if there is an issue. Requests submitted after the applicable deadline will not be considered unless exceptional circumstances are documented and verified.

4. Non-Refundable Items and Situations

The following items and situations are generally not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing and receiving an order that was prepared correctly.
• Customer Ordering Errors: If you selected the wrong size, toppings, or items and the order was prepared exactly as specified, no refund will be issued. Please review your order carefully before submitting.
• Incorrect Delivery Address: If an order could not be delivered due to an incorrect or incomplete address provided by the customer, a refund will not be issued for the food portion of the order. Delivery fees may also be non-refundable in such cases.
• Partially Consumed Orders: Orders that have been substantially consumed before a complaint is submitted are not eligible for a full refund, though a partial refund may be considered at our discretion.
• Promotional and Discounted Items: Items purchased under special promotions, coupons, or discounts may have limited refund eligibility. Please refer to the specific terms of each promotion.
• Delivery Fees: Delivery fees are generally non-refundable once the order has been dispatched for delivery, unless the failure to deliver was entirely our fault.
• Tips and Gratuities: Any tips or gratuities added to your order are non-refundable.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow the steps below carefully. Incomplete requests may result in delays or denial of your claim.

1. Gather Your Information: Before contacting us, have the following ready:
   • Your full name and contact information
   • Your order confirmation number
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable — e.g., incorrect or spoiled food)
2. Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: goodmodpizza.click
3. Submit Your Request: In your message or form submission, include all the information gathered in Step 1. Clearly state that you are requesting a refund and describe the nature of the issue.
4. Await Confirmation: Our customer support team will acknowledge your refund request within 1-2 business days. We may request additional information or evidence to support your claim.
5. Review and Decision: Once all necessary information has been received, we will review your claim and notify you of our decision within 3-5 business days.
6. Refund Issued: If your refund is approved, it will be processed to your original payment method or as a store credit, depending on the circumstances. See Section 6 for processing timelines.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your payment method:

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only certain items in a multi-item order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only a portion of your order.
• An order was partially consumed before the issue was identified.
• A discount or promotional credit was applied to the original order, reducing the maximum refundable amount.
• The issue was partially caused by customer error.

The amount of any partial refund will be determined on a case-by-case basis by our customer support team. We aim to be fair and transparent in all our decisions. You will be informed of the partial refund amount before it is processed, and you will have the opportunity to accept or dispute the decision through our formal dispute resolution process (see Section 10).

8. Exchange Policy

Because we deal in perishable food items, traditional product exchanges are not always feasible. However, we do offer the following options in lieu of a monetary refund, or in addition to one, depending on the situation:

• Order Replacement: If your order was incorrect or a significant quality issue is identified, we may offer to remake and redeliver (or make available for pickup) the correct order at no additional charge. This option is subject to availability and must be requested within the applicable timeframe in Section 3.
• Store Credit: In some cases, we may offer store credit equivalent to the value of the affected item(s). Store credit is issued digitally and can be applied to future orders on goodmodpizza.click.
• Complimentary Item: For minor issues or inconveniences, we may offer a complimentary item on your next order as a goodwill gesture.

Exchanges are offered at our discretion and are subject to the same eligibility conditions outlined in Section 2. We reserve the right to determine the most appropriate resolution in each case.

9. Cancellation Policy

We begin preparing your order as soon as it is confirmed in our system. As a result, our cancellation window is very limited. Please review our cancellation terms carefully:

9.1 Orders Placed Online

• You may cancel your order within 5 minutes of placing it, provided preparation has not yet begun.
• After the 5-minute window, your order may already be in preparation and cannot be cancelled.
• To attempt a cancellation, contact us immediately at [email protected] or visit goodmodpizza.click.

9.2 Scheduled or Pre-Orders

• Scheduled orders may be cancelled up to 30 minutes before the scheduled preparation or delivery time.
• Cancellations made after this window will be treated as standard orders and may not be eligible for a full refund.

9.3 Refunds for Cancelled Orders

• Successfully cancelled orders will receive a full refund to the original payment method, processed within the timeframes listed in Section 6.
• Orders cancelled outside the permitted window may be eligible for a partial refund or store credit at our discretion.

10. Dispute Resolution Process

If you disagree with our refund decision, you have the right to escalate your concern through the following process:

1. Internal Escalation: Submit a written appeal to [email protected] with the subject line "Refund Appeal — [Your Order Number]." Include your original refund request details and explain why you believe the initial decision was incorrect. Our management team will review your appeal within 5 business days.
2. Chargeback Rights: As a consumer in the United States, you may have the right to dispute a charge with your credit card issuer or bank (commonly known as a "chargeback") if you believe you were charged unfairly. We encourage you to attempt resolution with us directly before initiating a chargeback, as we are always willing to work toward a fair outcome.
3. FTC Consumer Complaint: If you believe our business practices violate your rights under U.S. consumer protection law, including the FTC Act, you may file a complaint with the Federal Trade Commission at ftc.gov/complaint.
4. State Consumer Protection: Depending on your state of residence, you may also have access to state-level consumer protection agencies. For example, California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and other state consumer protection statutes.

11. Fraud Prevention

We take fraudulent refund claims seriously. Any individual found to be submitting false, misleading, or bad-faith refund requests may be subject to the following actions:

• Denial of current and future refund requests
• Suspension or termination of their account and ordering privileges
• Reporting to appropriate authorities in cases of suspected fraud

We reserve the right to investigate any refund claim and to request documentation to verify the legitimacy of the claim.

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website at goodmodpizza.click. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please contact our customer support team using the information below:

This Refund Policy was last updated on July 18, 2026. All previous versions of this policy are superseded by this document.